![]() ![]() I'm happy to share this story with you for one other reason - I only found out about this situation by seeing a comment Mike left on one of my older articles. Their excellent customer service won a customer for life in Mike, and hopefully they’ve served as an inspiration for all businesses to understand how to handle out of the ordinary circumstances like this over email. We give Judy a ton of respect for being able to empathize with a customer’s situation, and to Timex for being a company that ensures their customer service reps have the leeway to make things right for customers in unusual circumstances. To his surprise, a Timex rep told him that “We are sure you have enough to worry about after your accident and getting your watch repaired shouldn’t be one of them,” offering to repair or replace it at no charge.
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